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Return & RMA Policies


All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will automatically void your KC TechHeads Return Policy. Products that are returned to KC TechHeads with a missing, damaged or altered serial number will be refused RMA service and returned to you.

Table Of Contents
KC TechHeads Return Policies

Limited 15/30-Day Return Policy
Limited Non-Refundable 30-Day Return Policy
Processors (CPUs) Return Policy
Desktop PC, Notebook, and Tablet PC Return Policy
Software Return Policy
Manufacturer’s Warranties
LCD Display Return Policy


Additional RMA Terms


Physical Damage Policy

Limited 30-Day Return Policy

* Return for refund within: 15 days
* Return for replacement within: 30 days

This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which KC TechHeads states "This item may be returned for a replacement or refund within 30 days only") must be returned to KC TechHeads within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy

* Return for refund within: non-refundable
* Return for replacement within: 30 days

This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by KC TechHeads Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to KC TechHeads within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

Processors (CPUs) Return Policy

* Return for refund within: 7 days
* Return for replacement within: 30 days

This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to KC TechHeads. Processors returned beyond 7 days may be subject to a 25% restocking fee.

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

KC TechHeads encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your KC TechHeads return policy. Buyers requesting a refund may have to pay a 25% restocking fee. KC TechHeads will not cross-ship replacement CPUs.

Desktop PC, Notebook, and Tablet PC Return Policy

* Return for refund within: non-refundable
* Return for replacement within: 30 days (defective items only)

This is our Detailed Desktop PC, Notebook and Tablet PC Return Policy. Under this policy all Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at KC TechHeads discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately KC TechHeads cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a Desktop PC, Notebook, or Tablet PC RMA, please contact our Customer Service Department.

Software Return Policy

* Return Retail Software for refund within: 30 days (must be unopened)
* Return OEM Software for refund within: non-refundable
* Return Defective (Retail or OEM) Software for replacement within: 30 days

This is our Detailed Software Return Policy.
Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged.
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days.
OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. KC TechHeads is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Manufacturer's Warranties

* Return for refund within: non-refundable
* Return for replacement within: non-replaceable

KC TechHeads does not offer any express warranties. However, many of the products available through KC TechHeads are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

LCD Display Return Policy

* Return for refund within: non-refundable
* Return for replacement within: 30 days
* There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

KC TechHeads.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. KC TechHeads.com adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable KC TechHeads.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.


ADDITIONAL RMA TERMS

Physical Damage Policy

Physically damaged items cannot be returned to KC TechHeads.

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

KC TechHeads encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your KC TechHeads return policy.

If you return any physically damaged item to KC TechHeads, the item will be returned to you at your expense.
Last Updated: 15 Oct 2008 09:02:04 PDT home  |  about  |  terms  |  contact
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